Spoken Communications provides a cloud-based Contact Center as a Service (CCaaS) platform that enables organizations to scale customer care into the cloud. Its solution includes virtual desktop, audio and video capture, Interactive Voice Response and a virtualized voice stack. The platform already supports over 40 million contact center minutes per month. Founded in 2005 and led by CEO Howard Lee, the company is based in Seattle, WA. Spoken intends to use the new financing to grow its global marketing and sales capabilities. The company has raised $54M in total funding. Spoken Communications provides speech-recognition technologies to automate processes in call centers. Its hosted platform processes millions of minutes of customer service interactions each year on behalf of more than 4,500 call-center agents. The company says its technology can dramatically cut call-center operating costs by automating processes and reducing average handle times and misrouted calls. New funding will be used to expand its customer footprint, cloud platform offerings, and cloud infrastructure to accommodate demand for the hosted switch solution. Spoken is led by CEO Howard Lee, formerly of HyperQuality and PhotoWorks, and was formed in 2005 using technology from Wingcast. The company raised $11.5 million in new funding from Ignition Partners and Ignition Capital. Spoken Communications, incorporated as Intellisist, Inc., is a Bellevue, WA–based provider of proprietary speech recognition technologies for call centers and virtual call center systems. The company offers a hosted Avaya Automated Call Distributor (ACD) that enables scalable growth without large capital expenditures. It also provides a Conversational Interactive Voice Response (IVR) that reduces dropped calls by combining automation with a human safety net. Founded in 2005, Spoken targets large-scale call center implementations and virtual/work-from-home deployments. The company received a $4.0M strategic investment to expand hosted capacity and support customers upgrading to virtual call center models.

Total raised

$44M

Funding rounds

3

Latest round

Series D

Latest activity

Aug 2015