Squelch provides a SaaS platform to manage customer satisfaction, retention, and loyalty by serving up current, relevant intelligence to agents at the precise moment of customer interaction. The system integrates with many SaaS applications, including Salesforce, Zendesk, Slack, Box, Confluence, Jira, OneDrive, and Google Drive. Led by co-founder and CEO Jayaram Bhat, the company targets customer experience professionals and enterprises seeking improved agent effectiveness. In the 11 months following the company's launch, a growing number of enterprises adopted the software, including Khoros, Arxan Technologies, Thycotic, and Instana. The company plans to use new capital to accelerate growth of its sales and marketing programs and broaden adoption among customer experience teams. Financially, Squelch announced a $12m funding round to support those expansion efforts. Squelch launched from stealth as a cloud-based provider of real-time customer experience optimization for support and success teams. Its application gives agents insights on the customer journey and recommended paths to resolution. The AI- and machine learning-driven app learns with each use and factors in how agents interact with information, customers, and one another. Squelch integrates with common SaaS tools including Salesforce, Slack, Box, Confluence, Jira, OneDrive, and Google Drive. The company is led by co-founder and CEO Jayaram Bhat along with Giorgina Gottlieb and Ilan Raab. It launched with an $8M Series A and plans to use the funds to further product development and expand sales and marketing.

Total raised

$20M

Funding rounds

2

Latest round

Series A

Latest activity

Apr 2019