StepOne builds Contextual Care, an adaptive self-service system that delivers personalized, contextually relevant support recommendations to help customers resolve problems online. The company launched Contextual Care in limited distribution and has deployments with Telstra and a Tier 1 U.S. cable company. The system predicts customer questions by measuring hundreds of customer attributes—such as services purchased, billing cycle state, and technical performance—and matches customers to optimal support content. Its adaptive software continuously learns which pieces of support content best serve various customers through machine learning and effectiveness measures. StepOne positions the product to help large enterprises improve customer satisfaction, reduce churn, and lower call volume. The company announced it will use financing proceeds to grow the product team and expand sales and marketing efforts.

Total raised

$4M

Funding rounds

1

Latest round

Series A

Latest activity

May 2014