Superchat offers an all-in-one messaging platform that aggregates conversations from WhatsApp, Facebook, Instagram, Google Business, Telegram, web chat, email and SMS into a single inbox so team members can see and reply. The product provides customer data insights intended to help businesses improve service and boost sales. The company targets small and medium-sized businesses and has largely worked with customers in Germany to date. The article cites industry pain points—78% of customers abandon transactions after negative experiences and European firms lose €13 billion a year to poor customer service—which Superchat aims to address. Superchat faces competition from better-funded players such as Rake, Messagebird and Smooch. The company was founded by Yilmaz Köknar and Mika Hally. Financially, Superchat has raised a $15.6M Series A and has now raised a total of $18.8M. Superchat, founded in 2020 in Berlin by Yilmaz Köknar and Mika Hally, offers a software platform that lets local small and medium-sized businesses roll out customer communication on channels like WhatsApp, Facebook Messenger and Google Business Chat. The product also helps businesses motivate customers to leave authentic online reviews and aims to cover steps across the customer journey such as purchase advice, payment and returns via a single platform and app. Superchat charges customers a monthly fee for access to its solution. The company raised a €2.8 million Seed round led by 468 Capital and several notable angel investors, and previously raised €500,000 in a pre-seed round. With the new financing Superchat plans to grow its team and further develop its software to enter additional industries and win new customers.

Total raised

$19M

Funding rounds

2

Latest round

Series A

Latest activity

Jan 2022