SuperOps offers a suite of IT operations tools — PSA, RMM, network monitoring, IT documentation and an endpoint management tool — focused on MSPs and smaller enterprise IT teams. The company has built a GPT-powered AI assistant, Monica, that analyzes MSP datasets to provide personalized insights and automate workflows; it plans to upgrade the bot with prediction and recommendation algorithms within a year. SuperOps targets MSPs with roughly 5–50 technicians and clients of 500–5,000 employees, and says it has tripled its customer base to 1,300 across 104 countries. The startup emphasizes price competitiveness (charging $1.50 per endpoint versus competitors’ ~$4) and claims internal IT teams already make up 20% of its customers. It employs 200 people, of which 180 work in India and 10 in the U.S., and plans hiring as it seeks to grow revenue by 300% this year. The company intends to expand into mid-sized enterprise accounts and new geographies including a planned London office by year-end plus Latin America, Spain, Portugal and Germany. SuperOps.ai offers an automation-led, cloud-native unified PSA-RMM platform that consolidates multiple MSP tools—service desk, remote monitoring, documentation, project and network management—into a single interface. The platform, developed after conversations with roughly 450 MSPs, is positioned to replace about eight separate tools and includes AI features that reduce false alerts. Founders Arvind Parthiban and Jayakumar Karumbasalam built the product on decades of experience and emphasize a customer-first, SaaS pricing model with monthly or annual plans. The company recently appointed Juan Fernandez, an MSP industry veteran and co-author of "The MSP Handbook," as channel chief to drive customer value. SuperOps.ai says it has achieved 300% customer growth over the last 12 months. The startup is investing heavily in R&D to expand its predictive-intelligence and automation capabilities to pre-empt and resolve client issues. SuperOps.ai offers a unified, AI-first Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) platform designed for modern MSPs. The platform emphasizes intelligent automation and a human-centric design as an all-in-one solution for MSP owners. Founders Arvind Parthiban and Jayakumar Karumbasalam launched the company in 2020 and bring a combined 35+ years of IT industry experience. In its beta phase SuperOps.ai built five products and worked with 36 clients. The company positions its newly launched AI-powered PSA-RMM to improve MSP efficiency and uptime and to challenge legacy vendors. SuperOps.ai aims to reshape how MSP owners think about their software through an AI-first, integrated offering. SuperOps.ai unifies PSA and RMM tools into a single platform powered by intelligent automation. The product is crafted for managed service providers (MSPs) and helps them manage projects, clients, and IT documents from one place. Founded in 2020 by Arvind Parthiban (CEO) and Jayakumar Karumbasalam (CPO & CTO), the company is based in Claymont, US. In December 2021 SuperOps.ai raised $3m in seed funding led by Elevation Capital and Matrix Partners India, with participation from angel investors including Varun Shoor, Saravana Kumar, Ashish Tulsian, and Ramakant Sharma. The company plans to use the funds to strengthen R&D for product innovation and usability, expand its team, and drive market adoption.

Total raised

$54M

Funding rounds

4

Latest round

Series C

Latest activity

Jan 2025