Survaider is a plug-and-play SaaS customer experience management platform that aggregates customer opinions from channels like direct feedback, social media, review websites, CRM and helpdesk. It enables brands to measure, understand and improve customer experience by accurately measuring loyalty and satisfaction and providing insights to improve service quality. The platform analyzes customer feedback to identify service issues and routes problems to the correct department for resolution. The company works with prominent brands including Ginger Hotels, Fern Hotels, Keys Hotels, Intellistays and Habanero. Founded in 2016 and based in Chennai, India, Survaider raised $500K in a Pre-Series A round co-led by The Chennai Angels and Axilor Ventures with participation from other angels. The company will use the funds for product enhancement and to expand into other verticals in India and internationally.

Total raised

$1M

Funding rounds

1

Latest round

Series A

Latest activity

Feb 2018