Sweepr offers a no/low-code journey orchestration platform that uses real-time customer data, predictive AI and large language models to deliver personalized digital care across apps, websites, SMS and other channels. Its platform dynamically applies decisioning logic and analytics to increase digital containment, reduce call-centre costs and lower customer churn, while enabling agents to monitor and improve journeys. Recent product development has combined LLMs and generative AI with historical, behavioural and diagnostic context to drive personalized experiences. The company plans to use new capital to expand into new markets and scale R&D to evolve its worldwide-patented digital care platform. Sweepr is under assessment with multiple Tier 1 companies and has secured a multi-year partnership with TELUS to support TELUS’ digital customer care transition. The company was founded in 2018 and is based in Dublin. Sweepr provides a voice-activated smart-home customer service platform that enables service providers and manufacturers to integrate AI-powered, NLP-content rich customer care capabilities into their products and services. The platform handles customer issues on any internet-enabled device or appliance, including routers, dishwashers, doorbells, streaming services and tablets. Sweepr's tools are designed to reduce stress for residents and support teams by automating and improving support interactions. The company intends to use the funds from its recent financing to continue expanding operations and broaden its business reach. Sweepr was founded in 2017 and is led by CEO Alan Coleman. It is headquartered in Dublin, Ireland.

Total raised

$13M

Funding rounds

2

Latest round

Series A

Latest activity

Nov 2023