Swish develops an AI-driven platform that automates ticket orchestration within existing IT service management workflows, routing tickets by skill, load, and cost while providing analytics for optimization. The product combines natural language processing, business process mining, and machine learning to group similar tickets, identify inefficient patterns, and recommend next-best actions. It is agnostic to ticketing systems and can be deployed on tools such as ServiceNow or BMC, and extended to other service areas like HR and facilities. The company emerged from stealth and plans to use new funding to expand headcount, bolster its product stack, and support go-to-market efforts. Swish has about 35 employees, serves 15 customers including Fortune 500 companies, and has raised a total of $15 million in capital. CEO Sebastien Adjiman is quoted on the company’s focus on converting historical ticket data into autonomous, data-driven decisions.

Total raised

$13M

Funding rounds

1

Latest round

Series A

Latest activity

Nov 2021