Talkdesk provides cloud-based contact center software that leverages artificial intelligence and machine learning to improve customer service for midmarket and enterprise businesses. It serves over 1,800 customers, including IBM, Acxiom, Trivago and Fujitsu. The company has released products such as Talkdesk Workspace and Talkdesk Builder, plus industry-specific tools for financial services and healthcare and a human-in-the-loop tool to lower AI adoption barriers. Founded in 2011 and based in San Francisco, Talkdesk has nearly 2,000 employees and plans to expand further in Latin America, Europe, Asia and Australia. Half of its staff is in product and engineering, an area it intends to double down on with the new funding while adding headcount to support customers. The company also appointed its first chief financial officer, Sydney Carey, as it continues to scale. Talkdesk provides a cloud contact center platform (CCaaS) aimed at enterprise support and sales teams, combining enterprise performance with consumer simplicity. The company emphasizes rapid product innovation—over the past 12 months it introduced more than 600 product innovations, launched the Talkdesk 20-in-20 program and filed 200 patents in 100 days—and offers features such as CXTalent. Talkdesk serves more than 1,800 customers across 75 countries, including IBM, Acxiom, 2U, Trivago and Peloton. The company says its cloud-native solutions enable agents to deliver consistent customer experiences remotely, a capability highlighted during COVID-19. Financially, Talkdesk recently raised a $143 million Series C at a valuation above $3 billion, bringing total capital raised to $268 million. Talkdesk plans to use the funding to increase R&D spending and to invest in go-to-market, sales, marketing and channel development as it expands up-market. Talkdesk is a San Francisco-based provider of a SaaS enterprise contact center platform. Led by CEO Tiago Paiva, the platform helps companies improve customer experience and interactions for sales and support teams and their end-customers. The company serves more than 1,400 enterprises worldwide, including IBM, Peloton, Stitch Fix, The Scotts Company, Discovery Education, Avetta, Dropbox, Acxiom and Zumiez. It currently has offices in the U.S., the U.K. and Portugal. Talkdesk raised $100M in Series B funding and intends to use the capital to grow its global operations as well as its marketing and sales organizations. The round was led by Viking Global Investors with participation from existing investor DFJ. Talkdesk is a San Francisco, CA-based call center software provider offering a cloud-based solution that lets companies deploy call center software in minutes without hardware, downloads or coding. Its platform includes IVR, skills-based routing and comprehensive metrics and integrates with Salesforce’s Sales and Service Cloud, Desk.com and others. The company reports a customer base of over 1,000 businesses, including Box, Audibene, DoorDash, Anki and Edmunds.com. Talkdesk raised an additional $6M in Series A financing to support expansion of the team. Management says the funds will be used to continue expanding the team to help transform the stagnant $20B call center software market. The company had previously raised $15M in June 2015. Talkdesk is a cloud-based call center software provider led by founder and CEO Tiago Paiva. Its platform includes IVR, skills-based routing, call conferencing and comprehensive reporting, and integrates with CRM applications such as Zendesk, Desk.com, Salesforce, Zoho, SugarCRM and Help Scout. The service requires no phones, hardware, coding or downloads and aims to reduce the cost, complexity and long implementation times of other solutions. Customers include Weather.com, Homejoy, Anki, DoorDash, Whistle and Edmunds.com. The company has more than 70 employees across San Francisco, Lisbon and Portland. Talkdesk plans to use the Series A proceeds to expand its product, design and engineering teams and to grow marketing and customer support capabilities globally.

Total raised

$497M

Funding rounds

6

Latest round

Series D

Latest activity

Aug 2021