TaskUs operates a global network of offices (including Mexico, Taiwan, the Philippines and the U.S.) delivering content moderation, information annotation and back-office customer-support services. Content moderation and annotation for AI training have become a fast-growing part of the business and now account for about 40% of revenue, while back-office BPO remains the majority. The company employs more than 11,000 people worldwide, including roughly 2,000 in the U.S., and emphasizes above-market pay and generous benefits for frontline teammates. Management says it is investing to automate core services and to build a new technology-integration and consulting arm to advise customers on automation tools. TaskUs plans geographic expansion into the U.K., Europe, India and Latin America and is hiring aggressively to support growth. The founders started the business with a $20,000 investment and position the company as a leader in tech-enabled business services and content-moderation work. TaskUs provides outsourced customer support, including call center operations and back office support, to venture-backed, high-growth companies. Led by CEO Bryce Maddock, the company offers customer care and logistical support systems. It currently has over 5,000 employees across Santa Monica, San Francisco, Australia and the Philippines. The company received a $14 million senior debt financing to support its operations. TaskUs intends to use the funds to further expand its customer care and logistical support systems. The company operates from Santa Monica and serves a global client base through its multiple locations. TaskUs provides outsourced customer care and back-office support for rapidly growing Internet companies, counting clients such as Uber, Groupon, Tinder and HotelTonight. The company says it has supported more than 200 customers since 2008 and that over 10 of its customers have reached billion-dollar valuations. TaskUs operates five delivery centers in the Philippines and is headquartered in Santa Monica, Calif. It reports profitability and a $35 million revenue run rate, and it has doubled revenue and headcount in the past five months. Management plans to triple revenue and headcount by the end of 2016 and use new capital to invest in people, open offices in new geographies and integrate world-class technology into its services.

Total raised

$279M

Funding rounds

3

Latest round

Equity

Latest activity

Aug 2018