TeamSupport provides organizations with an external customer support solution that offers tools for teams to work together, share information, and access their collective knowledge to solve customer challenges. The platform features a Visual Support suite, a Service Level Agreement (SLA) function, and IBM Watson-powered Sentiment Analysis. The company intends to use proceeds from a recent growth investment to accelerate expansion of its technology, customer success, sales, and marketing initiatives. The amount of the deal was not disclosed. Founded in 2009 by Robert C. Johnson, TeamSupport is headquartered in Dallas, TX. No revenue or user metrics were disclosed in the article. TeamSupport is a Dallas, Texas-based provider of a web-based help desk application focused on external-facing customer support for B2B technology companies. Founded in 2009 and led by CEO Robert C. Johnson and COO Eric Harrington, the company recently released an all-new business intelligence platform that enhances reporting and real-time customer insights. Its core product gives support teams deeper customer insights through advanced reporting capabilities. Customers include AT&T, Comcast, the National Basketball Association (NBA), FujiFilm, the American Lung Association, Walmart and other Fortune 500 software and technology companies. The company raised $1.25M and plans to use the funds to expand operations through increased marketing, sales, and the addition of several new leadership positions.

Total raised

$1M

Funding rounds

2

Latest round

Equity

Latest activity

Jun 2014