Tenfold provides a SaaS-based real-time integration layer and an intelligent integrated desktop agent that connects voice platforms and CRMs to streamline agent workflows and capture contextual data at the point of interaction. The platform is compatible with legacy on-premise phone systems as well as modern VoIP and cloud communications, and Tenfold has expanded integrations with providers such as NICE inContact, RingCentral and Avaya. Tenfold integrates with CRMs including Salesforce, ServiceNow, Microsoft Dynamics and Zendesk to surface the most relevant data to agents and automate complex workflows. The company reports over 600 deployments across more than 60 countries and analyzes more than 1.5 billion interactions annually. With a cloud-first, no-appliance approach, Tenfold positions itself to scale reliability and connectivity globally while serving large contact centers in industries like financial services, retail, telecommunications, hospitality and healthcare. Tenfold (legal name Callinize Inc.) is a cloud-based revenue performance platform that integrates CRMs with company phone systems and other communications tools, including messaging apps, video conferencing, online chat, and text. Its software routes interactions and tracks customer service, finance, and sales representatives to provide performance metrics and clearer views of time-to-close and transaction handling. The company has been growing revenue rapidly as it targets more enterprise customers and counts clients such as InterContinental Hotels Group and Wayfair. Tenfold has expanded product functionality to include routing from multiple communications channels and aims to provide better performance measurement across teams. The startup disclosed it has $15.8 million in the bank following the recent raise. Founded in 2014, Tenfold raised $1.5 million in seed capital in 2015 after participating in the San Antonio Techstars accelerator and later moved to Austin.

Total raised

$23M

Funding rounds

2

Latest round

Series C

Latest activity

Oct 2019