Textel provides a cloud-based texting platform for contact centers that integrates with CCaaS solutions like NICE inContact and Genesys. Its platform routes incoming text messages to SMS-proficient agents and supports outbound texts and event-based triggers. Founded in 2014 and based in St. Louis, Textel serves nearly 800 customers across North America. The company doubled its employee headcount from last year and is hiring additional roles. Textel plans to use new funding to drive partner sales and marketing and to deliver additional product functionality. The platform aims to reduce call volumes, increase agent efficiency, and improve contact center KPIs.

Total raised

$4M

Funding rounds

1

Latest round

Series A

Latest activity

Oct 2020