Thankful AI offers an application layer on top of help desks that handles large volumes of customer queries across written channels. Its platform has processed and learned from over 30 million customer service tickets and it serves more than 50 brands, including UntuckIt, FabFitFun and MeUndies. The product suite includes an agent assist (boosting human agent efficiency by up to 40%), an AI agent (resolving up to 50% of queries and reducing time to first response) and an early-stage analytics product to surface customer insights. The company partners with help-desk vendors such as Zendesk, Kustomer and Gladly and charges customers based on ticket volume and product choice, often demonstrating the software by listening to a prospect’s help desk for a trial period. Thankful has grown ~400% year over year over the past four years. Management plans to use new funding to hire more engineering talent, expand its product line and enter verticals like finance, insurance and healthcare.

Total raised

$12M

Funding rounds

1

Latest round

Series A

Latest activity

Sep 2021