TheLoops provides contextualized data and insights by learning from collaborations across Support, DevOps, and Engineering to help support representatives make faster decisions. Its platform surfaces real-time recommendations and actions within tools such as Zendesk, Jira, and Salesforce, and correlates people, process, and tooling interactions. TheLoops emphasizes intelligent workflows and analytics to reduce average handle time and upskill representatives with product-specific insights. The company says customers have reported ticket resolution being 37% faster than average. It plans to use the seed funding to scale research and development and go-to-market operations to accelerate adoption of its intelligent support operations platform. Company leaders (CEO Somya Kapoor and CTO Ravi Bulusu) position the product as addressing modern SaaS support needs beyond basic NLP approaches.

Total raised

$9M

Funding rounds

1

Latest round

Seed

Latest activity

Jun 2021