Tidio offers a one-stop platform for companies to manage customer conversations across channels, combining live chat apps, AI-powered chatbots and analytics into a shared inbox. The product integrates with third-party services including email providers, Facebook, Instagram, WordPress and Shopify, and supports automated workflows such as sending return-customer messages and discount codes. The company says more than 23,000 businesses pay for Tidio, it automated over 86,000 conversations in the last month, is used by more than 510 million unique users and by 3% of Shopify merchants. Tidio reports being cash-flow positive and having achieved 7.7x revenue growth over the past three years. The startup was co-founded in 2013 by Tytus Gołas and Marcin Wiktor. Tidio plans to use new capital for marketing and to expand its 140-person workforce, aiming to hire 100 people in the next year.

Total raised

$25M

Funding rounds

1

Latest round

Series B

Latest activity

May 2022