unitQ provides an AI-powered customer feedback platform that helps product builders, engineers, support leaders and team members understand feedback in real time. Its platform lets clients discover quality issues, identify which product launches, releases or evergreen features are causing the most bugs or support tickets, and drill into root causes by source, platform, device and customer segment. Led by CEO Christian Wiklund, the company helps teams build products, fix bugs and resolve support issues at scale. unitQ is based in Burlingame, California. The company received an investment from Zendesk Ventures; the amount was not disclosed. unitQ says it will use the funds to expand operations and accelerate development efforts. According to the CEO, the partnership with Zendesk also provides access to a community, industry networks and tailored mentorship to support growth. unitQ uses AI to aggregate and analyze user feedback from public sources (app reviews, social media) and private sources (support tickets, chats, surveys) to surface actionable product-quality issues. Its platform integrates with 26 platforms and ingests feedback via an API to automatically tag and analyze quality problems for engineering, support, product ops and product management teams. The company is primarily focused on consumer companies but also serves some B2B clients; customers include Chime, Pandora, The RealReal, NerdWallet, Strava and AppLovin. unitQ says customers on average increase product quality by 20% within 30 days, and CEO Christian Wiklund reports the company has been tripling its ARR every 12 months. Founded in 2018 and based in Burlingame, California, unitQ plans to use new capital to beef up its engineering and go-to-market teams. unitQ provides unitQ Monitor, a platform that ingests omni-channel user feedback in any language to identify, quantify and prioritize product bugs. The solution surfaces indisputable data to guide engineering and product teams on what to fix next, aiming to increase user retention, decrease support ticket volumes, and align organizations on priorities. The company was founded in 2018 by ex-Skout founders Christian Wiklund, David Eklov and Niklas Lindstrom and is based in San Mateo, California. During a short beta, unitQ identified 3,500 unique bugs in 5.6M pieces of customer feedback data. On average, customers reported 20% fewer bugs within 30 days of adopting unitQ. The company has launched out of beta and is scaling its commercial efforts.

Total raised

$41M

Funding rounds

3

Latest round

Series B

Latest activity

Sep 2021