Unthread is an AI-driven support platform built into Slack that automatically converts conversations into tickets, generates responses, runs custom workflows, and escalates to human agents when needed. Its API integrates with task managers, data stacks, and CRMs to centralize support across Slack channels, email, and in‑app chat while populating customer interaction data across a company’s stack. The platform leverages advanced language models to automate response generation, ticket categorization, issue resolution and performance tracking, and the company reports resolutions up to 80% faster for IT, HR and customer support teams. Unthread charges per human agent and per automation run, so customers can save as the AI deflects more tickets. The startup is focused on the broader help‑desk market with an emphasis on IT Service Management (an $8B market) and has product and revenue milestones aimed at improving its automatic resolution/deflection rate. The company has purposely delayed raising venture capital while growing sustainable revenue and recently completed a financing that brings total capital raised to $3.5M.

Total raised

$3M

Funding rounds

1

Latest round

Seed

Latest activity

Aug 2024