Usermind provides a Journey Orchestration platform that enables companies to acquire, grow, and retain customers through personalization by making data, technology, and channels work together. Led by CEO Michel Feaster, the company focuses on unifying disparate systems to deliver coordinated customer experiences. The platform is positioned to help customers improve engagement and retention through tailored journeys. Usermind raised $14M in a funding round to support its operations. The company intends to use the funds to continue to expand operations and its business reach. In conjunction with the financing, Laurel Buckner of WestRiver Group joined Usermind’s Board of Directors. Usermind provides a customer engagement hub platform that enables companies to deliver personalized, data-driven customer experiences. The solution features code-free integration, a unified record of customer data, and cross-system data mapping to orchestrate customer journeys based on a customer’s current context and full interaction history. It also offers customer journey analytics that give companies insight and allow immediate implementation of new processes to drive engagement, retention, and revenue. Led by co-founder and CEO Michel Feaster, the company closed a $23.5M Series C. Usermind plans to use the funds to open its first international office in Europe and to scale its sales and marketing teams. Usermind provides a unified platform for orchestrating business operations and automating customer lifecycle processes, designed for nontechnical users. The platform integrates enterprise applications, maps data between them, automates end-to-end processes, measures the impact of processes on business outcomes, and enables instant actions to improve them. Co‑founded in 2013 by Michel Feaster (CEO) and Przemek Pardyak (CTO) and based in Seattle, the company targets digital transformation initiatives. Usermind says it will use the funds to expand sales and marketing and to accelerate R&D focused on digital transformation. As of this raise the company has $22.1M in total financing. Usermind builds enterprise software that lets users work across sales, marketing, support and services to connect siloed teams and fragmented data and improve agility. The company was co-founded in May 2013 by Michel Feaster (CEO) and Przemek Pardyak (CTO). It is based in Seattle, WA. Usermind intends to use its Series A funds to advance product development and expand its headquarters. By the end of 2014 it plans to add over 20 team members across development, product, marketing, and sales.

Total raised

$60M

Funding rounds

4

Latest round

Equity

Latest activity

Jan 2021