UserZoom provides a Digital User Experience Insights System whose participant recruitment engine and professional services deliver quantitative and qualitative insights for testing, measuring, and improving digital product experiences at speed and scale. The company helps businesses connect insights to key performance metrics so they can make customer-focused decisions that drive growth and competitive advantage. UserZoom operates in North America and Europe and serves global brands such as Google, Oracle, Aetna, Santander, and Kimberly-Clark. Founded in 2007, the company will use the new investment to accelerate innovation and growth for its proprietary insights system. The announcement values UserZoom at $800M and notes the investment is a strategic growth investment from Thoma Bravo. Founders, management, and current investor Sunstone Partners will remain significant shareholders. UserZoom offers a platform branded as Experience Insights Management (XIM) that helps companies test and iterate on digital experiences across web, mobile, smartwatch, voice and other interfaces. Customers include Google, Microsoft, PayPal and Salesforce; the product recruits testers, runs UX studies, and surfaces KPIs for conversions, accessibility and other goals. The company plans to extend testing to additional interfaces such as automotive systems and to deepen research capabilities after acquiring EnjoyHQ. UserZoom began as a Barcelona consulting business and now runs engineering and support teams (about 100 of ~300 employees) out of Barcelona while its headquarters are in San Jose. It says it is currently profitable, grew revenue 40% last year, and is on an $80M annual run rate. UserZoom Technologies provides a User Experience (UX) research and testing SaaS platform combined with managed services to help enterprises measure and improve digital experiences. The platform enables UX/CX teams, product managers, and marketing professionals to conduct thousands of concurrent usability tests of websites and mobile apps. Clients include Lenovo, Intel and Citigroup, which automate their usability testing through UserZoom’s platform. The company was founded in Barcelona in 2007 by Alfonso de la Nuez, Javier Darriba and Xavier Mestres and is based in San Jose, CA. UserZoom maintains additional offices in Spain, the UK and Germany. Following a $34M financing, the company intends to use the funds to support growth.

Total raised

$134M

Funding rounds

3

Latest round

Equity

Latest activity

Apr 2021