Ushur offers a platform with dashboards and templated, no-code workflows that let business teams build AI-powered automations and connect existing systems via APIs and data connectors. Its product set includes conversational AI, intelligent document processing (models trained on industry forms like ACORD), email-triage models, and a chatbot-like plugin that works across web, mobile, email and live chat. The company targets enterprises in heavily regulated industries including insurance, healthcare, financial services and banking and counts customers such as Aflac, Aetna, CVS Health and United Healthcare; more than half of its clients are Fortune 500 companies and it serves three of the world’s top six healthcare firms. Ushur says the pandemic accelerated growth — it more than doubled its customer base, tripled headcount, expanded across three continents, and the last four quarters were the biggest in company history; annual recurring revenue in 2022 eclipsed the total for the previous four years combined. The company has 203 employees and plans to hire this year. Management plans to expand the product portfolio, develop new AI innovations and move into new regions, industry verticals and the public sector within the next 12 months. Ushur provides a no-code intelligent automation platform that uses natural-language processing and conversational AI to automate high-contact customer interactions into self-service workflows. The platform includes a no-code visual builder, tools for data extraction, and integrations with back-end core systems to accelerate time to value. Ushur serves insurance, finance and healthcare customers and counts HealthSpire, Irish Life and Unum among its users. The company is headquartered in Santa Clara and maintains an office in Bangalore. Financially, Ushur expanded its Series B with a $5M extension that brought the round to $30M and increased cumulative funding to $41.5M. The company has added a strategic advisory board and senior executive hires from the insurance sector to support go-to-market and product development, and is tapping strategic investors to accelerate expansion in insurance. Ushur offers a no-code, AI-based platform that lets businesses build customized customer communication flows without coding. Its product suite includes Virtual Customer Assistants (chatbots), SmartMail for automated email responses, and FlowBuilder to help customer service agents. The platform provides APIs and integrations with Slack, ServiceNow, Salesforce and Jira, and supports 60 languages. Ushur counts insurance customers such as Aetna, Irish Life, Tower Insurance and Unum and is expanding its focus into financial services and telecoms. The company reports customer efficiency gains—an Irish Life email service reduced processing from hours or days to under a second with 40% fewer resources, per Ushur. Ushur plans to use the new funding primarily to expand sales and marketing after seeing increased demand during the COVID-19 pandemic. Ushur provides a micro-engagement SaaS platform that automates both backend processes and external customer conversations by combining Robotic Process Automation and its Language Intelligence Service Architecture (LISA). The platform offers extensive integrations, APIs, and drag-and-drop visual tools to build automated service workflows. Ushur reports strong engagement and operational metrics for customers, including 90% open rates, 30% click-through rates, 20% reductions in call center costs, and 30% increases in closing rates for insurance use cases. Its solutions are already deployed across insurtech customers for claims processing, sales enablement, bill processing, and eligibility workflows. The company can translate over 60 local languages and reach customers in more than 192 countries. Ushur has offices in Silicon Valley, California and Bangalore, India, and plans to scale its platform to additional enterprise verticals including banking, human resources, and higher education.

Total raised

$92M

Funding rounds

4

Latest round

Series C

Latest activity

Feb 2023