viavoo, founded in 2009 and based in Boulogne-Billancourt, France, provides Customer Experience and social CRM software to help companies understand and engage with customers. Its viavoo Smarter Feedbacks is an integrated listening system and web-based suite that analyzes e-mail, chat, surveys, social media, blogs, forums and other touchpoints to assess customer experience, monitor online reputation, and optimize relationship processes. The company offers features to improve engagement and loyalty and to optimize customer relationship workflows. Customers include Cdiscount.com, Voyages-SNCF.com, Vente‑Privee.com, Bouygues Telecom, Nivea and Europcar. The company currently employs 15 people. viavoo plans to use new funding to develop its platform in English and to strengthen commercial capabilities in France and abroad.

Total raised

$2M

Funding rounds

1

Latest round

Equity

Latest activity

Dec 2011