Huake Technology (华客科技), founded in 2019, builds digital customer-experience management solutions focused on improving enterprise service operations. It develops a proprietary intelligent experience-management system using natural language processing, big data, and AI to collect omnichannel customer feedback and extract data value to drive improvements. The company targets long service-chain, experience-sensitive scenarios and counts clients and partners such as Ctrip, Vipshop, SoYoung and Tongcheng Yilong. Founder and CEO Sun Maohua is a former Ctrip COO and accommodation-group CEO with over 20 years of service-operations experience and extensive academic credentials. Huake emphasizes productization, fine-grained operations, and industry service standards as part of its go-to-market approach. The company says the recent financing will be used for product technology R&D and market/business expansion to further strengthen its market position.

Total raised

$16M

Funding rounds

1

Latest round

Series A

Latest activity

Jun 2021