Voiceflow offers a collaborative, Figma-quality design platform for creating, testing and deploying conversational AI agents powered by large language models and speech recognition. The product emphasizes model-agnostic deployment, allowing customers to mix and match LLMs and integrate with existing NLU platforms without vendor lock-in. The company’s primary focus is customer support automation for websites and in-app assistants, and it plans to add an LLM-powered AI builder to accelerate product innovation. Voiceflow was co-founded in 2019 and is based in Toronto; the team is roughly 50 people. Its customer base includes 450 customers such as Amazon, JP Morgan, The Home Depot, State Farm, Vodafone and an unnamed government agency, with about 130,000 users on the platform. Financially, the company has raised $35 million to date and was valued at $105 million post-money after the latest round. Voiceflow is a collaborative conversational AI design tool that helps teams create voice and chat experiences. Its platform supports applications across call centers, mobile apps, drive-thrus, in-car experiences, toys, support chats, and consumer assistants. The company is headquartered in San Francisco and was founded in 2019. Voiceflow raised $20.0M in a Series A in July 2021 led by Felicis Ventures. Additional investors in the round included Craft Ventures, True Ventures, Figma cofounder Dylan Field, Matt Cohen of Ripple Ventures, conversation design leader Cathy Pearl, Eventbrite founders Julia and Kevin Hartz, and Amazon’s Alexa Fund. The company is positioned in the conversational intelligence software category. Voiceflow began as Storyflow, a tool the founders built to create interactive children’s stories and pivoted into a general voice-app platform when users wanted to build their own apps. The product is a drag-and-drop, visual builder with basic block types like “speak” and “choice,” plus advanced logic, variables and an API block for enterprise integrations. Voiceflow emphasizes collaboration—free for individuals, with paid workspaces at $29/month to support team workflows and handoffs. The platform launched in November and today has more than 7,500 customers who have published roughly 250 voice apps; the company also runs Voiceflow University and a Facebook community of over 2,500 active members. Voiceflow is a team of 12 and plans to hire more engineers and continue developing features to help designers build more human-sounding voice experiences.

Total raised

$38M

Funding rounds

3

Latest round

Equity

Latest activity

Aug 2023