VoiceOps provides an AI-powered system that transcribes and analyzes sales and call-center conversations, turning unstructured talk into structured data to evaluate rep adherence to sales guidelines and coaching needs. The company says it has built one of the world’s largest data sets of sales behavior and delivers insights to help clients address gaps in rep performance. Customers run some of the largest call centers in insurance, real estate, travel and education, with some clients handling as many as 50,000 calls per day. VoiceOps reports clients see conversion-rate improvements of 5%–20% within the first 60 days and that early customers increased spend with the company from $50K to $250K after seeing results. The startup currently serves customers in the U.S. and intends to focus on expanding its footprint within the nation. VoiceOps recently raised new capital in a Series A to support product scaling and growth. VoiceOps offers a machine-learning system that monitors enterprise sales calls and surfaces specific sales tactics (e.g., upsell attempts, time spent explaining benefits) on a manager-facing dashboard. The product relies on fine-tuned automatic speech recognition and natural language processing optimized for sales vocabulary. VoiceOps positions itself for managers and PMs as a coaching and quality-assurance tool rather than a per-rep assistant, differentiating from competitors like Chorus.ai. The founders are Daria Evdokimova (CEO), Ethan Barhydt and Nate Becker, and the company is YC-backed with early customers including Weebly. Financially, VoiceOps announced a seed round led by Accel with participation from Founders Fund and Lowercase Capital; the company did not disclose the size of that round. An earlier SEC Form D filed under its old name, Clover Intelligence, indicated it was raising $2.0M and had secured $1.975M, but VoiceOps opted not to disclose total fundraising so subsequent details are unclear. The company says it intends to scale its internal sales team in the coming months and is prioritizing deployment.

Total raised

$9M

Funding rounds

2

Latest round

Series A

Latest activity

Aug 2019