Waypoint AI has developed an AI Customer Support Engineer that supercharges escalation management by triaging, investigating, and resolving product defects. Its flagship product uses large language models and a proprietary Escalation Intelligence Knowledge Graph (EIKG) to stitch together documentation, chat threads, support and engineering tickets, commit notes, and internal tools. Waypoint automates intake, triage, and escalation report generation for customer support teams, assists engineers with investigation and resolution, and generates detailed timelines and postmortems for incident commanders. Enterprise customers including Kpler and Clickhouse, as well as OEMs and industrial software leaders deploying the product on‑premise, have reportedly seen mean time to resolution (MTTR) cut in half within weeks. Founded in 2024 and based in Prague, the company plans to scale the platform to meet customer demand. The newly announced €2.7 million pre-Seed funding will be used to grow its engineering office and accelerate product development and deployment.

Total raised

$3M

Funding rounds

1

Latest round

Seed

Latest activity

Jun 2025