Wysdom.AI (formerly CrowdCare) offers an AI-based enterprise cognitive care solution that combines a tech stack, operational tools, and an AI supervision team to deliver personalized answers to customer questions. Its platform supports multiple digital channels including Facebook Messenger, Twitter, online chat and in-app, and operates in several languages including English, French, and Spanish. The solution is deployed with enterprise clients across the UK, Europe, and North and South America. The company reports 125,000 specific customer questions and a 97.5 percent precision rate. Led by CEO and co-founder Ian Collins, Wysdom.AI intends to use the new funding to accelerate global expansion of its solution. Crowdcare is a Richmond Hill, Ontario provider of cognitive digital care solutions for enterprises. Its Wysdom software adds context to natural language processing to deliver instant, actionable answers tailored to each user. The platform targets carriers internationally and is designed to enable cognitive self-care for connected devices. Crowdcare reports housing close to 85,000 questions and is answering about 60% of inbound queries across channels with no human intervention. The company is led by Ian Collins (CEO), Jeff Brunet (President) and Karen Chan (CTO). It plans to use newly raised funds to expand global sales, marketing and customer success teams. CrowdCare offers Wysdom, a real-time, context-based self-care solution that uses machine-read data from mobile devices and a cloud-based rules engine to deliver qualified, personalized answers. Users can submit questions by voice or text, avoiding manual searches through FAQs or search results. The platform gathers relevant device settings and interprets them via rules to return the most relevant responses for each customer. Wysdom is available on both Android and iOS. The company is led by co-founders Jeff Brunet (Co-Founder & President) and Ian Collins (Co-Founder & CEO). CrowdCare is based in Toronto, Ontario, Canada. The company intends to use new funding to accelerate deployment of its platform.

Total raised

$14M

Funding rounds

3

Latest round

Equity

Latest activity

Oct 2017