yellow.ai provides a customer experience (CX) automation platform and proprietary NLP engine that enables enterprises to build chatbots and voice bots across 35+ channels and 100+ languages. The platform automates functions such as customer support, customer engagement, conversational commerce, and employee experience and is pre-integrated with enterprise apps like Salesforce, Shopify, Cisco, Avaya, and SharePoint. yellow.ai is trusted by 700+ enterprises across 50+ countries and its bots handle billions of interactions every quarter. Since its prior funding round the company reports 470% growth in recurring revenue and says its virtual assistants can deliver 60% automation within 30 days; one customer reportedly generated $100M in upsell revenue in three years using its assistants. The company has 500+ employees and plans to add roughly 70 more as it deepens investments in global expansion, hiring, and applied R&D in hyper-automation. yellow.ai positions itself to expand further into the U.S., Latin America, and Europe while continuing to grow in India, Southeast Asia, the UK, and the Middle East. Yellow Messenger operates a conversational AI platform used by enterprise customers such as Accenture, Flipkart and Grab to automate customer support, engagement and internal workflows like HR and sales. The platform supports more than 120 languages and integrates with channels including Microsoft Teams, Slack, Facebook Messenger and WhatsApp. CEO Raghu Ravinutala emphasizes the platform’s horizontal architecture, which customers can tailor to multiple use cases. The company has announced expansion of its platform into the U.S. market and plans to target businesses in Europe, Latin America and the Asia-Pacific region. Yellow Messenger will use the new funding to fuel international growth and to officially launch its chatbot platform stateside. The article does not disclose revenue or user metrics. Yellow Messenger is a conversational AI platform provider based in Kuala Lumpur, Malaysia, and Bangalore, India, that offers always-on intelligent conversational automation across text and voice. Its platform supports multiple channels including WhatsApp, Google Assistant, Alexa, web, and mobile apps. The company serves more than 10 industries — including retail, travel & hospitality, banking, pharma & healthcare, energy, and consumer goods — and counts clients such as Unilever, FWD Insurance, Public Bank of Malaysia, AXA, Allianz, Asian Paints, and Concentrix. Yellow Messenger has built partnerships with Microsoft, SAP, Cisco, and Accenture. It plans to use raised funds to further its deep tech capabilities, expand customer success teams, and deepen its presence in high-potential markets across Asia, the Middle East, and other emerging markets. Leadership includes CEO Raghu Ravinutala, CPO Rashid Khan, and CTO Jaya Kishore Reddy Gollareddy.

Total raised

$102M

Funding rounds

3

Latest round

Series C

Latest activity

Aug 2021