Zaion develops voice‑centric conversational AI products—Callbots, Chatbots, Voicebots and Messagingbots—aimed at improving customer experience, automating repetitive high‑volume conversations, and reallocating higher‑value calls to human advisors. The company operates an R&D center called Zaion Lab focused on Voice AI (speech recognition), Conversational AI (NLP) and Paralinguistic AI (gender, age, tone and emotion detection). Zaion says it tripled recurrent revenue in 2020 and handles more than 1 million inbound calls per month. It has 100 Callbots in production across five languages and three countries, and serves about 50 key accounts across insurance, healthcare, banking, telecoms and other sectors. The company had 80 employees at the time of the article and planned to double its workforce by the end of the following year. Using the new funding Zaion intends to accelerate its European internationalization and further develop its AI solutions.

Total raised

$11M

Funding rounds

1

Latest round

Series A

Latest activity

May 2021