Zenarate provides an AI "flight simulator" for customer service and sales agents, using AWS-hosted, browser-based simulations to run realistic conversations, screen and chat roleplays. Agents interact with an AI coach that scores tone and soft skills, offers feedback, and can run randomized or manager-assigned scenarios; the platform requires only Chrome or Edge and a headset and uses fictitious training data. The company emphasizes automated coaching metrics and scorecards to certify agents on skills like transitioning from service to sales and handling multiple chats. Zenarate competes with other AI training firms such as Vervoe and Second Nature and faces questions about bias in AI scoring, which the company says is mitigated by training models on each client’s best-practice data. Financially, Zenarate reports annual recurring revenue in the "double digits," serves over 80 customers and has more than a million users. The company plans to use the new capital to expand headcount from 92 employees to about 110 by year-end and is based in Palo Alto.

Total raised

$15M

Funding rounds

1

Latest round

Equity

Latest activity

Jun 2023