Zenloop offers an integrated, API-first experience management platform that collects customer feedback across channels, clusters and analyses it, and derives tailored measures to retain satisfied customers and recover churn. The SaaS product integrates with tools such as Salesforce, Spryker, Emarsys, Zendesk, Slack, and Shopify. The company expanded last year from an e‑commerce CX solution to a holistic XM platform for all industries and says it has more than tripled its customer base. Its customer roster includes Douglas, Peek & Cloppenburg, Tom Tailor, Momox, A.T.U, Mister Spex, Foodspring, Carhartt, and Jochen Schweizer. Zenloop was founded in 2016 by Björn Kolbmüller, Paul Schwarzenholz, and Lukasz Lazewski and is based in Berlin with more than 50 employees. The company plans to use new capital to step up product development, grow the team across departments, and further expand its CX1 Conference and the experience management community. zenloop offers a SaaS customer-experience platform that integrates the Net Promoter System® (NPS) framework with machine-learning technology to collect feedback across every touchpoint and surface personalized retention actions. The platform enables businesses to analyze and respond to customer feedback in real time. zenloop serves clients across multiple verticals, including e-commerce, consumer brands, travel and omnichannel retail. The company plans to use newly raised funds for internationalization, with a focus on European expansion in 2019, and to double its team within the year. At the time of the article the company had a staff of 35. zenloop was founded in 2016 by Lukasz Lazewski, Björn Kolbmüller and Paul Schwarzenholz.

Total raised

$13M

Funding rounds

2

Latest round

Equity

Latest activity

Jun 2020