Zoomin provides a platform that continuously ingests evolving product information from all sources and delivers personalized product answers to users across documentation sites, customer service portals, support communities and product applications. The company was founded by Gal Oron, Joe Gelb and Hannan Saltzman and also maintains offices in Tel Aviv and London. In 2020 Zoomin more than doubled the number of new customers compared to 2019 and served over 55 million product answers worldwide. Zoomin raised $52M in a Series C round led by General Atlantic, with participation from returning investors Bessemer Venture Partners, Salesforce Ventures and Viola Growth. The company will use the funds to further fuel its go-to-market strategy and to expand its product offering and analytics to a wider range of enterprise organizations. Management also plans to increase market share in EMEA and expand into the APAC region to meet growing demand. Zoomin provides a knowledge orchestration platform that automatically aggregates and delivers content from any source to present personalized product answers across key stakeholder channels. The platform serves documentation sites, customer service portals, support communities, product applications and other channels. It includes advanced analytics covering every content interaction, producing data-driven insights into user behavior, strategic gaps and opportunities. Those insights help organizations make smarter decisions across product, customer success, support, marketing and sales based on existing content. The company raised $21M in funding and intends to use the proceeds to scale operations throughout the US and EMEA. Zoomin is led by co-founder and CEO Gal Oron and is based in New York City and Tel Aviv, Israel.

Total raised

$73M

Funding rounds

2

Latest round

Series C

Latest activity

Mar 2021