Zuper is a field service management platform offering automated workflows, workforce collaboration, and integrations with CRM, payments, and location intelligence. Originally focused on residential repair services, it has expanded to serve small business and enterprise customers across industries including manufacturing, facility and property maintenance, and renewable energy. The platform delivers personalized support, reporting, and analytics and is designed to manage diverse workforces of full-time and contracted labor. In 2022 the company had 150 customers; it now reports 500 customers and more than 50,000 users, has handled over 10 million work orders in the last four months, and processed over $100 million in payments. Zuper is developing a generative AI-powered chatbot called ZIVA, currently in alpha. Management plans to use new funding to grow its mid-market and enterprise base, scale globally, advance technology development, and add about 50 employees in 2024. Zuper builds a platform that connects booking, dispatch, technician workflows and customer engagement through integrations with CRM, payroll and APIs so technicians have job information and parts at their fingertips. The product includes booking tools that match technician skills, ETA notifications for customers, and features to ensure jobs are completed correctly the first time. Customers using Zuper report saving at least 20 hours per week per user and improving customer satisfaction by more than 50%. Over the past 12 months the company saw sevenfold annualized recurring revenue growth, 140% net revenue retention, onboarded 100+ customers across North America, Asia and Europe, and tripled headcount to 55 employees. In 2021 Zuper supported over 3 million work orders, 15 million scheduled hours, and facilitated more than $20 million of transactions through the platform. The company plans to invest the new funding in product leadership for workflows, location intelligence, dispatching, marketing and sales, double headcount, and expand its partner ecosystem. Zuper provides an intelligent workforce and customer management SaaS platform that helps service organizations manage, modernize and transform field and remote workforces. The platform includes a white‑labeled mobile and web application for customers, a back‑office application to manage and govern operations, native iOS and Android apps for workforce collaboration, and Service 360 to grow business with data. It targets residential and commercial cleaning, HVAC, electrical, ISPs, plumbing and landscaping businesses. Since 2016 Zuper has empowered more than 500 service businesses and thousands of users, and has facilitated over 2 million work orders across the U.S., EMEA and APAC. The company plans to invest in platform innovation, sales and marketing to fuel aggressive growth and expansion in North America and other key geographies. It is also hiring across functions in the U.S. and India to support that growth. Founded in August 2016, Zuper is led by newly appointed CEO Anand Subbaraj.

Total raised

$46M

Funding rounds

3

Latest round

Series B

Latest activity

Dec 2023