Led · Series C · Oct 2020

Capacity is a St. Louis, MO–based provider of an AI-powered support automation platform that uses practical and generative AI to deflect tickets, emails, and phone calls. The company offers solutions for self-service, agent assist, and campaigns & workflows and supports delivery over web, SMS, email, voice, social, Slack, MS Teams, helpdesks and more. Capacity serves over 2,500 companies. Led by CEO David Karandish, the firm has been actively acquiring complementary businesses — including Lucy, Envision and Linc — bringing its total number of acquisitions to eight in less than two years. Capacity has raised more than $89M to date and intends to use the latest funds to expand operations and accelerate development efforts. The product focus is on automating customer support across channels so teams can focus on higher-value work. Capacity provides an AI-powered support automation platform that connects a tech stack to answer questions, automate repetitive support tasks, and build solutions to a wide range of business challenges. The product is designed to help teams work productively and cohesively regardless of location. In January 2022 Capacity raised an additional $27M in Series C financing, closing the round at more than $38M. To date the company has raised over $62M. The newly raised funds will be allocated to hiring new team members, enhancing product capabilities, and optimizing the support automation platform. Capacity was founded in 2017 by David Karandish and Chris Sims and is based in St. Louis. Capacity provides an AI-powered helpdesk that automates support for customers and employees, continuously learning from organizational knowledge and interactions. Its chatbot uses natural language processing to mine knowledge bases, answers more than 84% of inquiries without human involvement, and escalates unknown questions to the appropriate team via ticket or live chat while adding answers back to the knowledge base. The company recently introduced Workflows to help customers boost productivity and optimize operations by enabling automated process kickoffs. Capacity reported having tripled revenue in 2020. Founded in 2017 and part of the Equity.com incubator, Capacity has intentionally avoided large institutional investors, raising capital primarily from initial investors, angel investors, customers, and Midwest backers. The company has secured or reinvested $34 million to date and announced an $11 million Series C to further scale its product. Capacity, which rebranded from Jane.ai, builds a corporate data search platform accessed via a chat interface and directory. The platform pulls disparate organizational data together and lets employees search for information with flexible customization for answers and routing to humans when needed. The company opened its developer platform to allow third-party apps to connect to the Capacity network and expand the information it can index. CEO David Karandish said opening the developer platform was crucial because Capacity cannot build every tailored app itself. The startup positions its automated chat bots as tools to surface context from scattered content rather than silver bullets. Financially, Capacity just closed a $13.2 million Series B funded entirely by Midwestern private investors and angels.

Participated · Series A · Sep 2019

Realized operates a platform that enables investors to tax-efficiently redeploy equity from legacy investment properties into diversified, passive-income commercial real estate portfolios using 1031 like-kind exchanges and other tax-deferral mechanisms. The platform connects accredited 1031 exchange investors with experienced real estate operators seeking co-investment capital and lets investors compare and evaluate 1031-qualified co-investment options. Realized offers portfolio reinvestment planning with assistance from trained real estate professionals and targets diversification by property type, geography, and tenant. The company launched three years ago and emphasizes providing passive income opportunities without landlord responsibilities. Management says the new capital will be used to expand the team and enhance the platform’s data and technology capabilities. The service is aimed at families, planning-centric investment advisors, CPAs, and attorneys advising clients considering 1031 exchanges.