The Venture Codex

Led · Seed · Nov 2021

Kasookoo Communications offers a subscription-based, cloud-hosted omnichannel contact center solution that enables multi-channel customer engagement and CRM integrations. The platform includes features such as skill-based routing, video conferencing, multiple call handling, call transferring, conferencing, and a mobile app for smaller teams. Its solution is designed for rapid installation (installed in a matter of hours) and to enable collaborative, remote work across multiple devices. Kasookoo positions its product to help enterprises and smaller businesses boost customer experience, resolve complaints faster, and generate more leads. The company is a spin-off from Nokia and operates under its mother brand, Yuave, serving verticals including restaurants, religious organisations, health management institutions, public offices, education, logistics, eCommerce, hotels, and travel. Management plans to use recent funding to develop the product offering, expand customer service, and build brand awareness as it seeks market leadership in Unified Communications in Africa.