Led · Series A · Feb 2017

Pypestream builds an omnichannel conversational interface powered by a proprietary natural language processing engine and a customization tool called Design Studio. Its platform (Pypestream Conversational Interface) is end-to-end encrypted, Erlang-based, and supports features such as authentication, API integrations, list pickers, carousels, GIFs, claim submission, payments processing, file sending, and appointment scheduling. Design Studio is generally available and enables enterprise customers to create chatbots with single sign-on and collaborative design; Pype Manager is the live agent dashboard with analytics, automated conversation routing, and Salesforce Service Cloud integration. The company trains its AI per customer to understand intent and entities and supports automated handoffs to human agents and agent-to-agent transfer. Pypestream has customers including Shell, DishNetwork’s Sling TV, and TriWest, and says it tripled its customer base in the past 12 months. The company was founded in 2015, is headquartered in New York City, and has more than 50 employees; it plans to use new capital to expand adoption and help more businesses deliver automated, on-demand messaging experiences. Pypestream builds a business-to-consumer messaging platform that delivers automated, on-demand customer experiences intended to outperform live agents and web chat. Its technology is positioned as fast, highly functional, intuitive and economically efficient, supporting 24/7/365 interactions. The company has onboarded new customers across financial services, insurance, telecommunications, government, entertainment and consumer goods. Pypestream reported rapid growth in 2017 and completed a second financing round that year. Management says it will use the additional capital to fuel growth across core industries and use cases and to expand customer engagement deployments. The firm also added Michael Nannizzi to its board to provide strategic insight into the insurance sector. Pypestream develops an enterprise smart messaging platform that combines pragmatic AI and conversational chatbots to enable personalized, scalable 1:1 mobile conversations. The platform allows brands to engage consumers for customer service, marketing and promotions, and purchases and transactions. Pypestream serves enterprise customers across healthcare, insurance, utilities and government. The company is led by Founder and CEO Richard Smullen, Chief Revenue Officer Durk Stelter, Chief Operating/Technology Officer Saied Seghatoleslami, and Chief Marketing Officer Zvi Moshkoviz. On 01/03/2017 Pypestream raised $15M in funding. The company intends to use the funds for the continued development of its patented platform. Pypestream builds a messaging platform and chatbots used to automate customer communication and service workflows. The company advises insurance industry members on using mobile messaging and chatbots to improve customer service, through a partnership with Insurance Thought Leadership. It has started working with Lynx Services to automate common customer requests and expedite auto glass repairs in real time. Since launching in December 2015, more than 12,000 businesses have begun using Pypestream’s platform. Pypestream was founded in 2015 and has near 100 employees with offices in New York City, San Francisco, and Johannesburg, South Africa. In February the company closed its third investment round, bringing in about $5 million from private investors. Pypestream is developing a messaging-like customer service experience intended to replace traditional call-center interactions. The product aims to feel closer to messaging with a friend while retaining the enterprise features businesses require. The company also intends to be a platform “where businesses want to be found,” and is offering the ability to reserve company names ahead of launch. Pypestream had not officially launched at the time of reporting and planned a launch in about a week. The startup is led by Richard Smullen, co-founder of AdGenesis/Genesis Media. Financially, Pypestream has secured seed funding to support its pre-launch phase.