Participated · Seed · Jan 2020

Prodsight is a London-based AI-powered customer feedback company that analyzes customer conversations to identify and track the most important issues by extracting topics and sentiment. Its platform integrates with customer feedback systems including Intercom, Freshdesk and Zendesk to surface insights that help prioritize product features and improve customer experience. Since its official launch in March 2019, Prodsight has attracted clients such as Brand24, Code for America and Catapult. The company plans to expand its list of integrations in 2020 to help users aggregate feedback across all touch points. Led by founder and CEO Tadas Labudis, Prodsight operates a remote team with members in London, Edinburgh and Gdańsk. Financially, it closed a £400k pre-seed funding round and has received grant support from The Royal Society of Edinburgh and Scottish Enterprise. Prodsight ingests conversational data from live chat tools such as Intercom and uses software and AI to turn that information into summarized insights about customer needs. Its product helps product teams identify problems, education issues and prioritize fixes and improvements so data-driven decisions can be made more quickly. The company was founded by Lithuanian-born Tadas Labudis and is based in Edinburgh, Scotland. Prodsight intends to use recent funding to hire new staff, refine the product and grow its customer base. It also plans to work with two Natural Language Processing experts from the University of Glasgow to improve and refine its conversation analysis processes. The company focuses on converting support conversations into actionable product insights for teams.