14.ai operates as a fully managed, AI-native customer support agency that combines proprietary software with human agents to take over an entire support function for startups. Its stack can be integrated within a day and monitors tickets across email, voice, chat, SMS, TikTok, Facebook, Telegram, WhatsApp and other channels, enabling the company to clear large backlogs in hours. Beyond resolving support issues, 14.ai captures early-stage customer conversations to generate revenue-growth insights for clients and aims to eliminate three cost centers—ticketing systems, AI add-ons, and human labor. Current customers span sectors such as luxury skin care (Yon-KA), smart glasses (Brilliant Labs), and lighting (Creative Lighting). The six-person team, led by co-founders Marie Schneegans and Michael Fester, plans to hire additional AI engineers over the next six months using newly raised capital. To refine its technology, the company also operates GloGlo, a glucose-gummies brand run largely by AI. Investors view the model as a flexible mix of AI and human support that can evolve as automation improves.

Total raised

$3M

Funding rounds

1

Latest round

Seed

Latest activity

Mar 2026