Aquant provides a service intelligence platform that ingests unstructured data and tribal knowledge, applies specialized natural language processing, and delivers contextual recommendations to service leaders, technicians, and reps. The product combines structured and unstructured data to predict solutions and surface critical business and operational insights. Aquant’s technology aims to eliminate escalations, improve first-time fixes, and make service interactions more efficient and consistent. The company works across industries including medical devices, food equipment, capital equipment, industrial automation and appliances, and counts clients such as Siemens Healthineers, The Home Depot, 3D Systems, and Sysmex. Aquant plans to use the new funding to accelerate global expansion and to grow engineering, client services, and go-to-market teams in the US, Europe and Israel. The company will also invest in continuous AI innovation and additional use cases to strengthen its position as a service intelligence leader. Aquant’s core product is a service intelligence SaaS platform that unlocks insights from scattered data silos (CRMs, ERPs) and free-text technician notes to capture subject-matter-expert knowledge and deliver prescriptive guidance to service teams. The AI analyzes free-text and validates findings with top performers so technicians and agents can resolve customer challenges like experts, while enabling service leaders to make informed decisions. Aquant says it works with large enterprise customers and lists partners and clients including Becton Dickinson, Comfort Systems, 3D Systems and Sysmex. The company plans to use new capital to accelerate global expansion, continue AI innovation, and grow engineering, client services, and go-to-market teams. In 2019 the company tripled headcount and expanded offices in New York and Tel Aviv as it grew its client list and partnerships. Financially, the company announced a $30 million Series B and said this brings total funding to $40 million in the last 14 months. Aquant provides a SaaS enterprise AI platform that leverages artificial intelligence and natural language processing for companies' CRM, Asset Management and Workforce Management data silos. Its data-driven technology mines historical data for insights, merges existing data silos and creates a centralized system for all service data and decision making. The platform is aimed at helping manufacturing and service companies improve service and operational decisions. Founded in 2016 and based in New York, the company was started by Shahar Chen and Assaf Melochna. Aquant raised $10M in a Series A and plans to use the funds to continue expanding operations and its business reach. No operating metrics were disclosed in the article.

Total raised

$110M

Funding rounds

3

Latest round

Series C

Latest activity

Oct 2021