Authenticx provides conversational intelligence for healthcare by analyzing millions of customer interactions (voice, chat, email) to surface actionable insights at scale. The platform is used to identify friction points and reveal hidden barriers, motivators, and strategies to improve patient experience and staff efficiency. Authenticx already supports five of the top 10 global pharmaceutical companies and produced a 2022 report after listening to 100 million conversations. The company says its technology humanizes conversational intelligence and aggregates ignored interaction data to surface transformational opportunities. The recent financing will be used to innovate machine learning, support sales and marketing, and grow the business. Authenticx is based in Indianapolis and emphasizes aligning business decisions with patient experiences. Authenticx builds a system that analyzes recorded customer calls, texts, online chats, emails and other interactions to surface actionable customer and patient insights. Its platform is aimed at healthcare and insurance organizations to improve call-center performance, reduce unnecessary calls and improve customer communications. The company was founded in August 2018 by CEO Amy Brown and is based in Carmel. Authenticx says some of the most prominent health care organizations across the country use its product, though it does not disclose clients. The new funding will be used for ongoing product development and to boost hiring. The company expects headcount to grow from fewer than 20 a year ago to about 32 by the end of June and roughly 50 by the end of the year as it scales. Authenticx provides a platform that combines existing customer interactions — including call center recorded calls, texts, chats, emails and more — into a single platform for healthcare organizations. The platform organizes and structures conversational data through a customized dashboard, enabling pharma and health-insurance customers to generate insights that inform business decisions. The software analyzes and activates customers' voices to reveal opportunities in healthcare. The company is led by Founder and CEO Amy Brown and is based in Indianapolis, Indiana. Authenticx closed an $800k equity pre-seed funding round led by M25 with participation from Elevate Ventures and Innovatemap Ventures. Victor Gutwein of M25 and Jane Niederberger of Elevate Ventures joined its board, and the company intends to use the funds to expand operations and its business reach.

Total raised

$28M

Funding rounds

3

Latest round

Series B

Latest activity

Jan 2023