Founded in 2017, Capacity offers an all-in-one support automation platform that combines practical and generative AI to deflect tickets, emails, and phone calls, enabling teams to focus on higher-value tasks. The core product serves as a single orchestration layer that replaces multiple point solutions with virtual agents, human-agent assist tools, and AI-driven outbound engagement. Capacity’s proprietary Knowledge Orchestration Layer allows customers to connect data once and automatically propagate accurate answers across every support channel, reducing knowledge drift and operational overhead. The platform simultaneously drives revenue by launching AI-powered outbound campaigns that capture and nurture leads. A built-in learning loop continually analyzes conversations to optimize both human and virtual agent performance. More than 20,000 companies currently rely on Capacity for external customer support and internal employee enablement, demonstrating significant market adoption. Looking ahead, the company aims to deepen enterprise penetration and accelerate innovation to solve the “fragmented tech” problem in contact centers.

Total raised

$127M

Funding rounds

5

Latest round

Series D

Latest activity

Aug 2025