Participated · Series D · Aug 2025

Founded in 2017, Capacity offers an all-in-one support automation platform that combines practical and generative AI to deflect tickets, emails, and phone calls, enabling teams to focus on higher-value tasks. The core product serves as a single orchestration layer that replaces multiple point solutions with virtual agents, human-agent assist tools, and AI-driven outbound engagement. Capacity’s proprietary Knowledge Orchestration Layer allows customers to connect data once and automatically propagate accurate answers across every support channel, reducing knowledge drift and operational overhead. The platform simultaneously drives revenue by launching AI-powered outbound campaigns that capture and nurture leads. A built-in learning loop continually analyzes conversations to optimize both human and virtual agent performance. More than 20,000 companies currently rely on Capacity for external customer support and internal employee enablement, demonstrating significant market adoption. Looking ahead, the company aims to deepen enterprise penetration and accelerate innovation to solve the “fragmented tech” problem in contact centers.

Participated · Series D · Oct 2024

Capacity is a St. Louis, MO–based provider of an AI-powered support automation platform that uses practical and generative AI to deflect tickets, emails, and phone calls. The company offers solutions for self-service, agent assist, and campaigns & workflows and supports delivery over web, SMS, email, voice, social, Slack, MS Teams, helpdesks and more. Capacity serves over 2,500 companies. Led by CEO David Karandish, the firm has been actively acquiring complementary businesses — including Lucy, Envision and Linc — bringing its total number of acquisitions to eight in less than two years. Capacity has raised more than $89M to date and intends to use the latest funds to expand operations and accelerate development efforts. The product focus is on automating customer support across channels so teams can focus on higher-value work. Capacity provides an AI-powered support automation platform that connects a tech stack to answer questions, automate repetitive support tasks, and build solutions to a wide range of business challenges. The product is designed to help teams work productively and cohesively regardless of location. In January 2022 Capacity raised an additional $27M in Series C financing, closing the round at more than $38M. To date the company has raised over $62M. The newly raised funds will be allocated to hiring new team members, enhancing product capabilities, and optimizing the support automation platform. Capacity was founded in 2017 by David Karandish and Chris Sims and is based in St. Louis. Capacity provides an AI-powered helpdesk that automates support for customers and employees, continuously learning from organizational knowledge and interactions. Its chatbot uses natural language processing to mine knowledge bases, answers more than 84% of inquiries without human involvement, and escalates unknown questions to the appropriate team via ticket or live chat while adding answers back to the knowledge base. The company recently introduced Workflows to help customers boost productivity and optimize operations by enabling automated process kickoffs. Capacity reported having tripled revenue in 2020. Founded in 2017 and part of the Equity.com incubator, Capacity has intentionally avoided large institutional investors, raising capital primarily from initial investors, angel investors, customers, and Midwest backers. The company has secured or reinvested $34 million to date and announced an $11 million Series C to further scale its product. Capacity, which rebranded from Jane.ai, builds a corporate data search platform accessed via a chat interface and directory. The platform pulls disparate organizational data together and lets employees search for information with flexible customization for answers and routing to humans when needed. The company opened its developer platform to allow third-party apps to connect to the Capacity network and expand the information it can index. CEO David Karandish said opening the developer platform was crucial because Capacity cannot build every tailored app itself. The startup positions its automated chat bots as tools to surface context from scattered content rather than silver bullets. Financially, Capacity just closed a $13.2 million Series B funded entirely by Midwestern private investors and angels.

Led · Series B · Jun 2023

SpotHopper provides an all-in-one marketing and operations technology platform for independent restaurants. The platform helps restaurants elevate their online image, increase exposure, bring in more customers, and attract more qualified employees while competing with national chains. The company is developing AI-based autonomous sales and marketing solutions for the restaurant industry. Founded in 2015 and led by CEO Aleksandar Ivanovic, SpotHopper is based in Milwaukee, WI, with offices across the United States and development and operations offices in Serbia. Financially, the company has raised a total of $26M to date following its latest round. SpotHopper plans to use the new funding to accelerate enhancements to its AI-driven sales and marketing offerings. SpotHopper offers a marketing and operations technology platform for independent restaurants, providing digital presence, engagement, and online ordering solutions. Its tools enable operators to elevate their online image, increase exposure, bring in more customers, attract more qualified employees, and compete with national chains. Led by CEO Aleksandar Ivanovic, the company serves more than 3,000 customers across 30+ states in the U.S. SpotHopper raised $14M in Series A funding and intends to use the proceeds to expand its sales model and develop additional product features. The platform is aimed at addressing the online challenges faced by independent restaurants.

Participated · Equity · Sep 2021

CreatorIQ provides a modern, scalable influencer marketing software called the Creator Intelligence Cloud that uses data science and intellectual property to enable global teams to collaborate on a single system of record. The platform streamlines influencer workflows and emphasizes data, commerce, and measurement capabilities. CreatorIQ counts global brands such as AB InBev, Disney, Sephora, and Unilever among its customers. The company plans to use new funding to invest specifically in data, commerce, and measurement technologies with a focus on e-commerce and improved measurement. CEO Igor Vaks framed the raise as a response to accelerating growth in the creator economy and a means to better solve customer outcomes. Forrester named CreatorIQ a Leader and awarded perfect scores across its Data & Measurement criteria; the company was also listed on the Inc. 5000 and recognized as a top workplace in LA and NY. CreatorIQ provides an enterprise-grade influencer marketing platform called the Creator Intelligence Cloud that enables data‑science enabled creator discovery, end‑to‑end workflow, brand safety, and measurement. The platform is used by enterprise customers including Disney, Salesforce, Sephora, Unilever, CVS, H&M, Mattel and global PR & media agencies. Over the past twelve months the company has accelerated to become the world’s largest and most advanced influencer marketing SaaS platform, marking a fourth straight year of over 100% growth. CreatorIQ says customers choose its technology to bring influencer marketing technology and data ownership in‑house for cross‑team collaboration, security and compliance, and data transparency. The company is investing its recent financing to improve user experience, data science, paid media and advanced measurement, global expansion, and strategic alliances and partnerships. CreatorIQ is headquartered in Los Angeles with offices in New York, Chicago, and London and has been recognized by Forrester and G2 for leadership and data & measurement capabilities. CreatorIQ offers an Enterprise Creator Cloud that enables AI-powered creator discovery, end-to-end workflow management, brand safety, and measurement for influencer marketing. The platform includes proprietary data products for fraud detection, global creator payment and paid-media solutions, and security standards tailored to Fortune 500 needs. CreatorIQ tracks 99% of creators globally, and clients run tens of thousands of campaigns for more than 2,000 brands. The company is developing a proprietary algorithm to assess audience authenticity and a deduplication methodology to find true reach and address follower fraud. CreatorIQ is headquartered in Los Angeles and maintains offices in New York, Chicago, and London. The newly raised capital is intended to accelerate growth of its Enterprise Creator Cloud. CreatorIQ (formerly SocialEdge) provides an end-to-end SaaS workflow for influencer-marketing campaigns, including talent discovery, relationship management via a proprietary database, campaign tracking, compliance monitoring, and performance reporting. The platform overlays clients' first-party data with CreatorIQ’s demographic and psychographic data, including IBM Watson, to produce standardized measurement and analytics at scale. CreatorIQ supports discovery across Facebook, Instagram, Twitter and YouTube and automates tracking of key campaign metrics across owned and partner channels. The company counts customers such as Disney’s Maker Studios, Fullscreen, Horizon Media, ipsy, Studio71, Tastemade, The Marketing Arm and VaynerMedia. Leadership highlights in the article include CEO and founder Igor Vaks and early investor Gary Vaynerchuk, who praised the platform’s ability to standardize measurement. The company plans to expand its research, analytics and business development efforts to enhance its software product.

Led · Series A · Oct 2020

eVisit offers a HIPAA-compliant telehealth platform that powers virtual care workflows and acts as a digital extension of brick-and-mortar care delivery networks. The platform is used by large-scale healthcare organizations, hospitals and integrated delivery networks, with customers including Banner Health, Texas Health Resources Group and Concentra. Led by CEO Bret Larsen, the company focuses on enabling virtual care at scale for health systems and IDNs. eVisit intends to use new funding to scale sales and marketing efforts and to further invest in its technology platform and capabilities. The product emphasizes enterprise-grade compliance and workflow integration for large healthcare customers. The company is based in Mesa, Arizona. eVisit is a Phoenix-based SaaS telehealth company led by Co-Founder and CEO Bret Larsen that provides a Virtual Care platform supporting all specialties via end-to-end technology. The platform virtualizes scheduling, intake and waiting room management, the virtual visit, payment and discharge, and offers government-grade security, EHR integration, analytics and reporting. eVisit partners with large health systems and provider groups across the U.S. to accelerate their virtual care strategies and simplify healthcare delivery. The platform is serving more than 100 hospitals and health systems and is hosting hundreds of thousands of virtual visits within a HIPAA-compliant environment. The company completed a $14M Series A and intends to use the funds to enhance marketing and sales outreach and to expand development efforts. eVisit provides a platform and mobile app that enable HIPAA-compliant, two-way HD video conferencing for physicians and patients. Its physician workflow functionality includes patient self-scheduling and on-demand visits, charting, ePrescribe, reimbursement tools, chat, reporting, HD video quality, and integration with more than 20 EHRs. The platform is designed to help physicians increase patient affinity, optimize patient flow, and monetize after-hour visits while helping patients reduce wait times and access their doctor from home, work, or after hours. The company is led by founder and CEO Bret Larsen. eVisit raised $2m in early stage funding. The company intends to use the funds to scale its sales, marketing, and support teams. eVisit provides a physician-first telehealth solution that enables healthcare providers to treat patients remotely via an online video chat platform accessible on web and mobile. The company was co-founded by Bret Larsen (CEO) and Dr. Glen McCracken. eVisit has 13 employees. It raised $1M in seed funding to support product development and go-to-market activities. The company intends to use the funds to continue enhancing its telemedicine platform and to ramp up sales and marketing efforts. The business is based in Phoenix, Arizona.