Led · Equity · Aug 2025

Founded in 2017, Capacity offers an all-in-one support automation platform that combines practical and generative AI to deflect tickets, emails, and phone calls, enabling teams to focus on higher-value tasks. The core product serves as a single orchestration layer that replaces multiple point solutions with virtual agents, human-agent assist tools, and AI-driven outbound engagement. Capacity’s proprietary Knowledge Orchestration Layer allows customers to connect data once and automatically propagate accurate answers across every support channel, reducing knowledge drift and operational overhead. The platform simultaneously drives revenue by launching AI-powered outbound campaigns that capture and nurture leads. A built-in learning loop continually analyzes conversations to optimize both human and virtual agent performance. More than 20,000 companies currently rely on Capacity for external customer support and internal employee enablement, demonstrating significant market adoption. Looking ahead, the company aims to deepen enterprise penetration and accelerate innovation to solve the “fragmented tech” problem in contact centers.

Led · Series A · Jun 2024

Workbox operates as a national workspace operator offering traditional office space and coworking solutions. The company provides professionals with access to a range of investors and a vetted network of professional specialists. It seeks to foster interactions through a concentration of high-growth businesses across its portfolio. Workbox is led by CEO John Wallace and is based in Chicago, Illinois. The company intends to use new funding to accelerate its growth across the United States. No revenue or user metrics were disclosed in the article.