Caplena is a Zurich-based B2B SaaS provider of customer feedback and text analysis serving more than 170 clients worldwide and holding a leading position in the DACH region. Its platform combines proprietary generative-AI algorithms and third-party models to analyze survey responses and online reviews, automatically generating thematic categories and highly accurate classifications via a patented AI algorithm. The product consolidates feedback from multiple sources through APIs and integrations, offering automated analysis and interactive visualizations with multilingual support and machine translation for global use. Caplena is transitioning from a text-analysis tool into a broader feedback-insights platform that integrates open-text evaluation with numeric and categorical data across ingestion, curation and insight extraction. The company plans to use the new funding to professionalize its go-to-market and sales operations, expand marketing efforts and grow its customer base in the United States, where it has recently shown traction. Investor commentary in the coverage highlights high-quality revenue and strong customer satisfaction; the €3M financing via convertible notes is intended to support this next phase of growth. Caplena is an ETH Zurich spinoff that offers an AI-powered SaaS to analyse large amounts of free-text customer feedback. The product automatically identifies topics, auto-tags datasets and assigns sentiment to individual comments, drastically reducing manual categorisation time. The company has been revamping its AI engine to improve topic identification and per-comment topic sentiment. Caplena serves more than 100 active customers in 15 countries and says it has been doubling its customer base yearly. The startup is a team of ten and plans to use new funding to mature the product, expand its core technology and scale sales and marketing. Founders Maurice Gonzenbach and Pascal de Buren intend to bring the product to mid and large-sized companies globally.

Total raised

$3M

Funding rounds

2

Latest round

Convertible Note

Latest activity

Jul 2024