Cerebri AI offers an AI-driven customer experience (CX) platform that leverages AI and reinforcement learning to drive customer engagement and financial outcomes. The company formally launched its CVX v2 software platform in September 2019 and has run pilots since July 2019 with companies selling to over 200 million consumers. Cerebri AI raised $7M in funding to support continued expansion of its operations. Backers included new investor Arcis Capital Partners alongside existing investors. Leadership includes co-founder and CEO Jean Belanger and CFO Arun Prakash. The company is based in Austin, Texas. Cerebri AI offers a SaaS platform that combines data from multiple sources and uses machine learning to track, analyze and predict individual customer behavior and the next best action. The company recently launched Cerebri Values, described as an industry-first universal measure of customer success that quantifies commitment and enables behavior-based cohorting for marketing. Cerebri’s product emphasizes behavioral grouping rather than demographics and sits on top of Microsoft Azure. The platform has ingested more than two billion customer touchpoints and events across 12 million consumers, with data kept behind customers’ corporate firewalls. Cerebri says it can comply with opt-out and data access requests via its business customers and that it does not directly hold customer data. The company plans to use the new funding to expand operations.

Total raised

$12M

Funding rounds

2

Latest round

Equity

Latest activity

Dec 2019