Coconut Software provides appointment scheduling and lobby management solutions for banks and credit unions. Its enterprise platform is used by leading financial institutions across North America, including RBC Royal Bank, Arvest Bank, Vancity, and Rogue Credit Union. The company’s core product streamlines customer appointments and lobby flows, and it plans to launch Coconut Connect to allow staff and members to coordinate and facilitate meetings within the platform. Coconut intends to use new funding to accelerate product launches, hire key roles, and invest in marketing, sales, and customer success to drive demand and revenue. Over the prior three years the company achieved 100%+ year‑over‑year revenue growth as financial institutions modernize their customer experience. Coconut Software offers a SaaS appointment-scheduling and lobby management platform that modernizes how banks, credit unions and other enterprises engage with customers, aiming to drive loyalty and personalized experiences. The company says it is using recent investment to raise the bar across the financial industry and expand its digital customer engagement capabilities. Coconut was founded in 2007 and grew from a bootstrap to a team of more than 50 employees, with offices in Saskatoon and Toronto. Its client roster includes Vancity, United Federal Credit Union, Servus Credit Union, Jackson Hewitt, London Drugs, Rogers and Telus. Financially, Coconut has raised multiple rounds and supplemental funding this year, and is positioning its product for broader enterprise adoption. Coconut Software offers a centralized service engagement platform that provides appointment scheduling and lobby management, delivering real-time insights into sales and support interactions. The platform is designed to optimize workforce allocation and provide a consistent customer experience across online, in-branch, and contact-center touchpoints. The company serves financial organizations and emphasizes improving service engagement and operational efficiency. Founded in 2007 and led by CEO Katherine Regnier, Coconut Software is based in Saskatoon, Saskatchewan and also maintains an office in Toronto. The company is backed by Information Venture Partners, ScaleUp Ventures, StandUp Ventures and Neal Dempsey of Bay Partners. It intends to use recent financing to support its strategic plan and invest in growth. Coconut Software provides appointment-scheduling software for large enterprises with retail store outlets, enabling customers to choose appointment times and avoid telephone hold times. Its platform delivers service securely to customers and is used by firms including Jackson Hewitt, London Drugs, Rogers and TELUS. Founded in 2011 by CEO Katherine Regnier and based in Saskatoon, the company focuses on servicing telco and other large retail-facing clients. Coconut raised C$4.2m in a Series A to support growth. The company intends to use the funds to expand operations in Saskatoon and Toronto. As part of the financing, investor representatives will join the board to support the company’s expansion plans.

Total raised

$32M

Funding rounds

4

Latest round

Series B

Latest activity

Oct 2021