EvaluAgent builds SaaS quality-assurance and performance-improvement software for contact centers that analyzes voice and text interactions to coach and train agents. Its platform provides mostly automated workflows, a unified dashboard for QA metrics, an evaluator feedback tool and a built-in company knowledge base. EvaluAgent offers SmartScore, an automated scoring system that transcribes conversations and uses speech-recognition technologies plus OpenAI’s ChatGPT to summarize interactions, tag key moments, rate line items and provide coaching tips. The founders incorporated the company in 2012 and the leadership shifted to a SaaS focus in 2018–2019 to address a market gap. The company says revenue has grown nearly fivefold over the last three years and its customers range from Fortune 500 enterprises to mid-market business process outsourcers and tech companies. EvaluAgent positions its tools to increase QA interaction coverage and efficiency while keeping human quality teams central to workflows, and notes it is model-agnostic so it can incorporate the best AI models. The company plans additional AI-fueled innovation and automation following its recent financing. SocialRel8 provides EvaluAgent, a SaaS platform that enables call-centre managers to monitor and evaluate staff activities and support them with coaching, e-learning and customer feedback. The company is led by founders Jaime Scott, Alex Richards and Michelle Dinsmore. SocialRel8 works across the UK and counts clients including Atos. The business raised £250k in funding to support product development. The company intends to use the funds to develop additional products. The article identifies the company as based in Middlesbrough, UK.

Total raised

$20M

Funding rounds

2

Latest round

Series A

Latest activity

Jun 2023