Exotel offers a full-stack customer engagement platform that includes contact center capabilities, APIs, voice and chatbots, and touchpoints such as web chat, co-browsing and video. Its platform is used by large Indian enterprises including Ola, Swiggy and HDFC Bank, and the company says it has over 4,000 customers. Exotel has expanded beyond India into Southeast Asia and the Middle East and has grown in part through acquisitions of Ameyo and conversational AI startup Cogno AI. The company emphasizes serving emerging markets and differentiates itself by offering a wide range of services versus global competitors like Microsoft, Amazon, Twilio, Salesforce and Zoom. Exotel employs more than 1,000 people, reports an annualized recurring revenue of $50 million, and aims to grow ARR to $200 million. It also plans to hire about 200 people by the end of the year. Exotel provides cloud telephony services, offering voice and SMS contact-center capabilities to help clients manage customer engagement over the cloud. The company was co-founded in 2011 and is based in Bengaluru. Its services are used by more than 6,000 companies across India, the USA, SE Asia, the Middle East, Australia, and Africa, with customers including Ola, Flipkart, GoJek, and HDFC Bank. Exotel reported 70% year-over-year growth and an ARR of $45 million, and it has stated a goal of reaching $200 million ARR over the next five years. The company announced a merger with contact-center software provider Ameyo to build a full-stack customer engagement platform and add conversational AI capabilities. Exotel said it will use the new funding to boost product offerings and plans to increase headcount by 200 over the next 12 months. Exotel provides a cloud communication / cloud telephony platform offering omnichannel customer communication tools and AI-powered co-pilots for agents and self-serve customers. The product is positioned to enable hyper-personalized interactions, automate repetitive tasks, and improve customer experience and operating costs. The company reports powering 4,000+ organisations and handling roughly 10 million conversations daily, with notable customers including Flipkart, Ola, Swiggy and Zerodha. Exotel says it is the largest and fastest-growing cloud telephony platform in Asia and is seeing adoption across BFSI, Auto and FMCG verticals. The company is profitable and at a USD 25 million top-line run rate. With the new funding it plans accelerated growth and to hire 200+ people in product, engineering and customer-facing roles.

Total raised

$80M

Funding rounds

3

Latest round

Series D

Latest activity

Jan 2022