Genesys builds the Genesys Cloud AI‑Powered Experience Orchestration platform, offering agentic, conversational, generative and predictive AI capabilities to orchestrate customer journeys across channels. The platform is designed to increase customer loyalty and employee productivity, drive revenue growth and reduce operating costs through more autonomous and personalized CX. Genesys serves more than 8,000 organizations in over 100 countries. The company reported nearly $2.1 billion in annual recurring revenue (ARR) in the first quarter of fiscal 2026 (Feb. 1–Apr. 30, 2025), with year‑over‑year growth above 35% and average quarterly net revenue retention exceeding 120% for the last four fiscal quarters. Hellman & Friedman and Permira remain the company’s majority equity owners. Recent investment commitments from Salesforce and ServiceNow are intended to accelerate agentic AI orchestration and deepen global partnerships. Genesys provides a cloud-based customer experience orchestration platform that enables organizations to deliver proactive, predictive, and hyper-personalized experiences across marketing, sales, and service channels. Led by CEO Tony Bates, the company has introduced a multicloud architecture, released a new workforce engagement solution and launched Genesys DX, a conversational AI and digital experience product. Genesys has delivered several hundred platform innovations and made acquisitions to enhance its AI and experience orchestration capabilities. The company has also rolled out initiatives for system integrators, channel partners, technology partners and independent consultants to integrate them into its ecosystem. Nearly 7,000 organizations worldwide — including 17 of the top 20 Fortune 500 companies — use the Genesys platform. The business recently raised $580M at a $21 billion valuation to accelerate its leadership in the Experience as a Service market globally.

Total raised

$2.1B

Funding rounds

2

Latest round

Equity

Latest activity

Jul 2025