GetHuman began as a searchable list of direct customer-service phone numbers and has expanded into an on-demand service that hires staff, aided by software, to resolve customer-service problems for users for roughly $5–$25 per issue. The company has attracted more than 100 million visitors to its site over the past few years and has been profitable primarily by selling display advertising alongside its content. Its new paid service is currently able to handle about a hundred people per day, and the company says it wants to scale to help millions daily. GetHuman is experimenting with artificial intelligence, online chat, telephony and machine-learning tools to make its problem solvers more efficient and to automate some tasks. The funding will be used for product development and to expand its small software engineering team, including hiring four engineers to grow total staff to 14. CEO Christian Allen says the company is investing in technology to enable significant scale of its human-assisted service.

Total raised

$3M

Funding rounds

1

Latest round

Equity

Latest activity

Nov 2016